Our Service

 

Our service consists of highly skilled workers passed certification in Italy to work with the Combi Boilers of Italian manufacture and number of times participated in seminars conducted by specialists - employees of the manufacturer. Service is available to all clients who bought the gas boilers of the Unical brand that we selling under terms and conditions listed below:

  • The gas regulator filter has to be integrated with in the gas supply system. This is required to prevent gas pressure surges in the system and maintain the lowest possible constant gas pressure to the boiler, as well as to prevent precipitation of the boiler from common gas supply system.
  • To ensure the secure power supply to the boiler electrical voltage stabilizer is required. No matter how stable is the power supply, no doubt power jumps are possible, and sensitive electronics of control panel, although it has a fuse, may still suffer.
  • Bringing the gas boiler into operational mode requires special attention to the components of the heating system as well as the components and the internal parts of the boiler itself. Before starting the boiler for the first time it is a must to carry out a number of regulatory procedures or, saying differently - First Start. The procedure for initial start-up is performed by our experts to meet a number of conditions, which subsequently affect the operation of the boiler and ensure efficient operation of domestic hot water and heating systems.
  • In order to ensure proper conditions for service gas boiler must be located in an accessible place, where, if necessary, specialist of the service center will be able to access it. The same place should be relatively protected from moisture, dust and precipitation.
  • The flue of the boiler must be installed at the correct angle and taken outside the premises, observing the length parameters. In addition, air sucktion can be greatly enhanced due to the additional chimney length, due to that restrictive ring must be installed inside the chimney.


You will be able to gain free warranty service for 2 years of operation when buying a gas boiler in one of our shops. Service will cover all types of factory defects and deficiencies.

Break of the boiler operation caused by external factors will not be covered by warranty service.

The reasons may be, but are not limited to the following: 

non-compliance with the pressure of the gas networks and water supply;
moisture in the part related to the chimney;
damage to parts of hot water as a consequence of overheating of the heat exchanger, which arises in the case of incorrect adjustment of water temperature in the heating system;
damage sensitive electronics gas boiler as a result of power surges or neglect to use a stabilizer.

 

Accessories & Components

 

We offer you accessories and components of high quality, made in Italy and Turkey. Aluminum and steel radiators, fixations for them and water supply system connection kit; water pipes, water taps, fittings and valves; metal pipes for underfloor heating, both isolated and non-isolated; gas hoses; gas pressure regulator with filter and many other components of heating and plumbing systems you can find in our store, which is located in the "Sadarak" Trade Center, you can also contact us by e-mail (information on the Contacts page of this site).

 

TESLA – automatic voltage regulator and power supply stabilizer. We recommend this particular brand, as the reliability and cost-effectiveness of this device have been proven by time.

Using the stabilizer is required to gain warranty for 2 years, otherwise the work of electronic parts is not protected by anything and its efficient work of the boiler is not guaranteed.

 

 

The gas pressure regulator with filter required because of contamination of the gas supply system and unstable pressure. This device is also a condition for the full warranty.
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